Echain Enterprise (Su.B Collection)
6534 AG Nijmegen
Frequently asked questions
1.1 How can I contact Su.B?
- You can contact us by filling in the contact form on the right of this page.
- You can contact us via e-mail at [email protected]
- If you are registered, you can contact us by opening a "Ticket" in your customer account.
Where can I buy a Su.B laptop bag?
2.1 Can I order the whole collection on www.Su-B.com?
In principle, every item in our collection can be purchased via our website. However, we cannot guarantee that every model and every color will always be in stock. But you can always contact us if you have special requests.
2.2 Can I buy Su.B bags at another websites or in other countries?
Su.B bags are also sold on amazon.de, amazon.fr, amazon.co.uk, amazon.it, amazon.es, amazon.com, amazon.ca, and bol.com
2.3 Which size of laptop bag should I buy?
On the product page, you can find the details for the dimensions of the laptop bag and the compartment size. Please always measure your laptop first to help you find the right size of laptop bag.
There are three sizes of laptop bags available; 13.3 inch, 15.6 inch and 17 inch. They are designed to fit the respectively sized laptops (screen diagonal) of most brands. For instance, if you have a 14 inch laptop, both 13,3 inch and 15,6 inch laptop bags should be able to accommodate your device.
Please remember to measure the actual size of your laptop and compare with the product details found on our website to help you make the right choice.
Return, exchange or refund?
3.1 Can I return, exchange or ask for refund if I don't want to keep the bag?
- You can return the bag within 30 days of receipt. You are responsible for the cost of returning the item.
- You can request a replacement bag; we will pay the shipping costs for the new bag.
- You can also request a refund; after we have received the bag and it is in a new condition, we will refund your purchase amount to your account within 30 days.
For more information, see our Return Policy.
4.1 Is there a warranty on Su.B bags?
Yes, there is a limited one-year warranty on parts and labor for every Su.B bag
For more information about the warranty, please visit the warranty page.