Navigation

Shipping & Delivery | Payment Return Policy | Warranty | FAQ | Privacy Policy | Product Disclaimer | Terms & Conditions |


Return Policy

Our promise

We want you to be fully satisfied with every item you purchase from Su-B.com. If you are not happy with an item you have purchased we will gladly accept an exchange or refund request.

For products that have been refurbished or were on sale it is only possible to request a refund.
If you would like an exchange to a different size or color, we advise you to place a new order.

Return conditions

We will accept your exchange or return with pleasure when you respect the following points:

  • The return is requested within 30 days after delivery of the order
  • The costs of returning are to be paid by customer.
  • Send an email to sales@su-b.com with your order number, the item you want to return and the return reason and get your order approved. Only approved and authorised returns can be handled.
  • The authorized return must reach our provided return address within 10 days after get approved from Su.B.
  • Refunds will be processed within 30 days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.
  • Each item is unused and bears no sign of wear and/or tear.
  • Items are returned unworn and have all tags still attached.
  • The original packaging is included and is in good condition.
  • If applicable, original shipping costs will not be refunded.
  • Vouchers cannot be returned or exchanged for cash. For returned items that were purchased by voucher, a new voucher will be issued. ​

We reserve the right to refuse authorization to return of any merchandise that does not meet the above conditions.

© 2018 Su.B Collection | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies for proper functioning. Accept More information
Please note: Any English translation on this website is provided for information purposes only. Only the original Dutch Cookie Statement is binding. DUTCH: Om deze site goed te laten werken, plaatsen we, net als de meeste websites, soms kleine gegevensbestanden met de naam cookies op uw apparaat. 1. Wat zijn cookies? Een cookie is een klein tekstbestand dat een website op uw computer of mobiele apparaat opslaat wanneer u de site bezoekt. Hiermee kan de website uw acties en voorkeuren (zoals login, taal, lettergrootte en andere weergavevoorkeuren) gedurende een periode onthouden Van tijd tot tijd, dus u hoeft ze niet telkens opnieuw in te voeren wanneer u terugkeert naar de site of bladert van de ene naar de andere pagina. 2. Hoe gebruiken we cookies? We gebruiken functionele cookies om uw keuze die u op onze website maakt te onthouden. Dit is nodig om ervoor te zorgen dat de website bijvoorbeeld uw taalinstellingen onthoudt en wat u in uw winkelwagentje hebt gestopt. 3. We gebruiken Google Analytics ook om te meten hoe u onze website gebruikt en hoe u deze hebt gevonden.De informatie die ons door Google Analytics wordt verstrekt, verstrekt geen informatie die u persoonlijk identificeerbaar maakt. Alle informatie wordt verzameld en geanonimiseerd. Hoe cookies te beheren? U kunt cookies naar eigen wens beheren en / of verwijderen - zie aboutcookies.org voor meer informatie. U kunt alle cookies die al op uw computer staan ​​verwijderen en u kunt de meeste browsers instellen om te voorkomen dat ze worden geplaatst, het kan zijn dat je zelfgemaakte aanpassingen moet doen bij elke keer dat je een site bezoekt en sommige diensten en functionaliteiten misschien niet werken. ENGLISH: To make this site work properly, we - like most websites - sometimes place small data files called cookies on your device. 1. What are cookies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. 2. How do we use cookies? We use functional cookies to remember your choice you make on our website. This is necessary so that the website can remember for example your language settings and what you have put into your shopping cart. We also use Google Analytics to measure how you use our website and how you found it. The information provided to us by Google Analytics does not provide any information that makes you personally identifiable. All information is aggregated and anonymised. 3. How to control cookies? You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.