We want you to be fully satisfied with every item you purchase from Su-B.com. If you are not happy with an item you have purchased we will gladly accept an exchange or refund request.
For products that have been refurbished or were on sale it is only possible to request a refund.
If you would like an exchange to a different size or color, we advise you to place a new order.
We will accept your exchange or return with pleasure when you respect the following points:
- The return is requested within 30 days after delivery of the order
- The costs of returning are to be paid by customer.
- Send an email to firstname.lastname@example.org with your order number, the item you want to return and the return reason and get your order approved. Only approved and authorised returns can be handled.
- The authorized return must reach our provided return address within 10 days after get approved from Su.B.
- Refunds will be processed within 30 days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.
- Each item is unused and bears no sign of wear and/or tear.
- Items are returned unworn and have all tags still attached.
- The original packaging is included and is in good condition.
- If applicable, original shipping costs will not be refunded.
- Vouchers cannot be returned or exchanged for cash. For returned items that were purchased by voucher, a new voucher will be issued.
We reserve the right to refuse authorization to return of any merchandise that does not meet the above conditions.